FAQ'S
FAQ'S
Registration
and Sign-In
Q: What is the registration process?
A: Click on "Login or Create
Account"on our website and you just need to follow the instructions
thereafter.
Q: What is in it for me?
A: You get the best available deals, lowest
fares, options for holiday packages and much more. It also saves your time to
enter your details over and over again.
Q: What if I’ve forgotten my password?
A: All you need to do is click on the
Forgot Password link and we will send you an instructions to reset your
password.
Flights
Q: What is an e-ticket?
A: An e-ticket is nothing more than a
reservation in an airline’s computer system, one that advises them you have a
ticketed seat confirmed on a particular flight.There are no physical documents
involved. It ensures hassle free travel; you can travel without the fear of
losing or misplacing the ticket. You just need to carry a print out of your
e-ticket along with a valid photo ID while checking in for your flight.
Q: What is the proof of confirmation of an
e-ticket?
A: Once an e-ticket is purchased,
confirmation of the booking and payment is received on the registered email ID
and mobile number along with the ticket details.
Q: Is it possible to book a multi-city
trip?
A: Yes, you can book domestic as well as
international multi-city trips on our website.
Q: How many seats can I book in a single
transaction?
A: A maximum of 9 seats can be booked in a
single transaction. If you need to book for more than 9 travelers you will have
to go through the entire booking process again for the additional travelers.
Q: How can I make a group booking?
A: You need to write to us on info@xploret.com with your
requirement and we will assist you with your travel plan.
Q: How should I re-confirm or verify my
flight reservation/booking?
A: To verify or re-confirm that your
reservation/booking, you can contact the airline directly or write to us at
info@xploret.com. Alternatively, you can also call us.
Q: Where can I find the fare rules?
A: The fare rules are available online
while you make the booking; alternatively you can also call our support team
for the same.
Q: What documents are termed as valid and
are required for your travel?
A: While travelling the following documents
will be required:
International Travel
Copy of the e-ticket.
Passport and valid Visa in case of foreign
trips.
Domestic Travel
Government issued valid photo
identification like passport, pan card or Aadhar card for Indian Nationals.
Foreign nationals have to hold a valid
passport.
Q: Can I do a name change if I made a
mistake while booking?
A: Most of the Airlines do not accept name
change requests. Some airlines will allow you to change the name on your
reservation because of a spelling mistake and will normally charge you an
administration fee to do so, but airline won't allow you to transfer your
flight to somebody else.
Q: What if I want to change my travel plan?
A: You can rescheduled your flight ticket
by calling us however there will be a change fees which differ from airline to
airline.
Q: How do I cancel my ticket?
A: You can cancel your flight ticket online
or by calling us however there will be a cancelation fees which differ from
airline to airline.
Q: What are good to know rules?
A: Some very important information that
every passenger should know are:
Any
domestic schedule change should be made at least 48 hours prior to the
departure time.
Please verify the name of the passenger
thoroughly; nicknames or alias should not be used as name changes are not
permitted.
For international travel the name on the
reservation should match perfectly as per the passenger’s passport.
Q: What if the flight has been cancelled
directly by the airline? Am I eligible for a refund?
A: Yes, you are eligible for a refund. A
full refund can be processed only post verification and approval from the
concerned airline and with the applicable bank charges to the original form of
payment. However, if Airline denied the refund than we are not liable to pay
your money and for that we request you have to contact respective airline
directly.
Q: Are there any service charges?
A: Yes, we do levy a nominal fee for
cancellation and amendments. Domestic cancellation and amendments: INR 300 per
person per sector International cancellation and amendments: INR 600 per
person. Moreover service fee which u paid at the time of booking was
non-refundable.
Q: What is the latest time frame till which
I can cancel my flight and what is the amount I am eligible for?
A: You need to cancel your flight not less
than 24hrs prior to departure. Cancellation charges are applicable as per the
respective airline’s fare rules. In case the cancellation is within 24hrs you
will have to contact the airline directly. The amount of the refund however
depends on the fare rules, also note that in case of non-refundable fares there
will not be any refund due.
Q: When will I get my refund?
A: Refunds are processed within 24hrs from
the receipt of the cancelation request; however, it could take a minimum of 3
business days and a maximum of 14 business days for the refund to reflect in
your bank account, depending on your banks policy.
Hotels
Q: How many persons are allowed to stay in
one room?
A: Generally, only two persons are allowed
to stay in a double occupancy room. However; most hotels let additional guests
(up to a permissible number only) stay in the same room at an extra charge. It
is advisable that you check with the hotel to avoid cancellation due to
overbooking.
Q: If there are children travelling with
us, do they stay for free?
A: You will need to enter the number of
children (2 to 12 years of age) along with the number of adults while making a
search for your hotel. Our search results will display accordingly. If the
children stay for free there will be no extra bed provided by the hotel. Most
hotels do not charge for children less than 5 years. Children above the age of
12 are considered as adults.
Q: Will I receive a confirmation for my
booking?
A: Yes. You will receive an email and SMS
confirmation along with the hotel voucher on the email ID entered at the time
of booking. Soft copies of the hotel voucher received on your mobile will also
be accepted by your hotel in case you are unable to carry a physical print out.
Q: Do I need to carry the hotel voucher to
check in to my hotel?
A: Yes. You will need to have a physical or
soft copy of your hotel voucher in order to check-in.
Q: Do we need to carry photo-IDs to
check-in to the hotel?
A: Yes. Photo IDs are a mandatory
requirement by all hotels for check-in. You may carry your Voter ID, Driving
License or Passport for this purpose. Generally, hotels ask all guests for
their photo IDs. Hotels reserve the right to deny admission incase the guest is
a localite (belongs to the same city)OR if the said guests pose as a couple and
are unable to present any suitable proof of identification to validate the
same.
BUS
Q: What are the advantages of purchasing a
bus ticket with Xploret Travels LLP?
A: Some of the best advantages for booking
with us are:
You can choose your seat
You can choose from over 1500+ bus operators
You can choose from buses based on boarding points, timing and bus type
Q: Does booking online cost me more?
A: Booking bus ticket online with us is
always cheaper rather than booking directly through a bus operator.
Q: Is it mandatory to show the printout of
the ticket while boarding?
A: It depends on the bus operator. For
operators that do not support e-Tickets it is a must to take a printout of the
e-ticket and produce it at the time of boarding. The e-ticket is sent to the
e-mail ID provided at the time of boarding.
Q: How do I cancel my ticket?
A: You can cancel your ticket online.
However please note that the cancellation fee and cancellation period may
differ for specific bus services. Please contact any of our executives for
cancellation details on any specific service.
Q: How can I get a refund in case I cancel
my ticket?
A: The refund is provided as per with our
cancellation policy. The refund can be credited to the source of payment.
Holidays
Q: What does holiday package means?
A: It’s a product which takes care of your
flights, hotels, sightseeing, travel insurance, transfers and visa’s if
required into one price. However it’s not necessary every holiday package
includes all above services, it completely depends upon the inclusion and
exclusion of the package you are planning to book.
Q: How do I book a holiday package through Xploret?
A: You just need to share your requirements
on our website or via email and one of our specialist will provide you the best
quotes in response to your request. You can choose the one that suits you the
best and book your trip by making the payment.
Q: Will I need a passport?
A: Passports are needed when travelling
outside of your home country. Your passport should be valid for at least six
months beyond the conclusion of your trip.
Q: Can I modify my travel plan once the
booking is done?
A: You can always modify your travel plans
by contact us. Additional charges may apply & these charges will be borne
by you.
Q: Can I make partial payments for holidays
packages?
A: Yes, you can make partial payments
depending on the type of package you selected or the time of your booking. In
peak seasons some hotels may ask for 100% Booking confirmation amount to
confirm the bookings or certain activities may be charged full in advance.
Q: What if I would like to cancel my
holiday package?
A: You can cancel your package by
contacting us. Cancellation charges may apply & these charges will be borne
by you.
Q: Do you give Invoice & Vouchers as
soon as you receive full payments?
A: Invoice takes usually 3-4 working days
after the full payments. Vouchers are normally provided 7 days before the
travel date.
Q: Do I need travel insurance?
A: We strongly recommend that you purchase
travel insurance for peace of mind before and during your trip. It’s important
that you protect yourself in case of trip cancellations, baggage delays or loss
of baggage, and medical expenses.
Payment
Options
Q: What payment options are available with Xploret?
A: There are multiple payment options you
can make payment through credit and debit cards, net banking, UPI and mobile
wallets.
Q: Can I Pay by cash?
Currently, we do not accept cash payments.
However you can transfer the funds in our bank account using net banking.
A: How safe is my payment information with Xploret?
Security is our top priority and to
safeguard your information. All data transmitted over the browser is encrypted.
Q: While I was paying my session got
expired. May I know why?
A: Your session expired due to security
reasons. This happens when you take too long to make the payment and done
manage it in the specified amount of time. Please go back to the booking page
and start over.
Q: Can I use two different card for making
payment?
A: Unfortunately, currently you can only
use 1 card as a payment option.
Q: Can I save my card details in my
account?
A: Yes, you may save your credit card
details like card number, name on card, expiry date, billing address to avoid
filling these details every time you book a ticket. Thus whenever you wish to
pay with your stored card simply choose 'Pay by using Previous Used Card' as a
payment option.
Q: Ticket has not been booked, but my money
is deducted, what do I do now?
A: Please do not panic. Your money is safe
with us. Please call us and our customer care executive will assist you with
your booking.
